FAQ

Q:what’s the advantage of your company?
A: we are factory direct sale, we can provide high quality products with lowest price in the market and save your time and money. We have professional customer service team with fluent English speaking and professional knowledge who can offer best service for you.

Q:How could I maintain the machine which is bought from you?
A: Firstly, in warranty time, we will send parts for you freely. Our technicians will go to our customers country regularly and maintain the machine for them. Secondly, you could send your technician to our factory, our professional staff will train your technician.

Q:Minimum Order Quantity.
A: For new customers, they can place a trial order to test the product’s quality and the sales in their markets.

Q:If the voltage and plug of your product will come with my standard?
A: We will confirm Voltage and plug with customer and produce machines as the customer’s request.

Q:If your company can custom product as my required and put my logo on?
A:All of our product are designed and customized as required including color, print, pattern and logo.

Q:Different coins from different countries can be acceptable to coin selector? How about cash?
A:Different coins from different countries can be accepted by coin selector. Also we can install a note recognize devise into the machine (as usually comes with the coin one)

Q:Lifetime of your product?
A:It’s according to the maintenance of product, generally speaking it’s about 3-5 years.

Q:If your company can help me to reserve a hotel if we come to visit your factory?
A:Our company can help customer to reserve a hotel if they come to China and we can pick up customer at airport or hotel if necessary.

Q:How about malfunction?
A:Our technician will make a professional solution with picture for customer, which include how to operate step by step. If the spare part was broken we can replace it for customer with kind of charge or without charge.

Q:How long will it takes to deliver goods from china to my country?
A:As for the time different port is different. Generally speaking it’s about one month by sea, 3-7 workdays by air.

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